Questions about shipping options, deadlines and deals? We’ve also put together a post about the details of holiday shipping for your convenience this year.
Holiday Ordering Information
Q. When will my order ship?
A. Orders only ship during business days. Typically within 24 hours but no later than 48 hours of being submitted on our site. Please allow up to 48 hours for the order to be processed, charged and shipped. (If you’ve selected World Mail, please note, this shipping method is low priority and sometimes can be held up for up to 5 business days during holiday season).
Q. When do I get my confirmation email?
A. Once your order has been created, our Online Department will send you a final confirmation. Please allow 24 and up to 48 hours for this email to be sent.
Q. What if I ordered incompatible parts?
A. If SW can add compatible parts to ship your order on time, those changes will be made and you’ll be sent an updated confirmation. If not, you will be contacted and given 72 hours to get back to us with the alternate parts you would prefer.
Q. What if I order something and it’s out of stock?
A. During the holiday season only, for an item which will not be restocked, SW will remove the item from your order and ship what is available. If it is an item that we restock regularly, the items available at that time will ship and when the out of stock item is back in the warehouse, it will be charged and shipped separately. If this happens, it will be indicated in your confirmation email.
Q. How can I cancel my order?
A. If your order has been processed, it cannot be cancelled. If it has not been processed, just call our Customer Service Team with your order number and they can cancel it for you.
Q. Can I change my order?
A. If your order has been processed, no changes can be made. If it has not been processed, please call our Customer Service Team with your order number and they can make any changes for you.
If you receive a “No Match” email: this means the billing address given to Skate Warehouse is different than what your bank has on file. First, call your bank and confirm which address they have on file for you. Then call our customer service team with your order number, and provide the correct information.
*To expedite the order, if your bank confirms the billing address you provided is the correct one, email or fax us a bank statement showing this is the billing address they have on file.
If you receive a “Card Decline” email: This means the bank did not allow us to collect your funds. First, contact the bank and have them resolve the issues. Once that has been done, call our customer service team with your order number to inform them that the card can be ran again.
Any order that has issues will only be held for a period of 72 hours. To be sure your order is shipped promptly, be sure you read our emails thoroughly. So if there are any issues, please contact us and resolve them as efficiently as possible.
*If you’ve used World Mail as your shipping method and a problem has occurred with the order, please be aware, these orders will only be held for a period of 48 hours.
To ensure the efficiency in which your order is processed, be sure you review your order and information before clicking the “submit” button. Any invalid details may cause your order to be held up, may delay your shipment and may cause the order to be cancelled.
Our goal during this holiday season is to ensure that the skateboarders in your family have their gifts by the holiday. We will everything we can to make sure that happens!
If you need more assistance: please call us at 1-800-GO-SKATE or send an email over to email@example.com. When contacting us please be sure you have your order number ready. This will help us assist you more efficiently and expedite your shipment.
As always, thank you for ordering with Skate Warehouse. We hope you have a wonderful holiday and most importantly, GO SKATE!