Order Information - Skate Warehouse

Order Tracking

Enter your order number AND 10-digit telephone number to examine your order and see the real time status including tracking numbers and back order information.

Payment Options

Credit Cards

Payments from the following credit card providers are accepted:

Visa
MasterCard
Discover
American Express

Only one credit card payment is allowed per order. Your credit card will be charged when your order is prepared for shipment/pickup.

The correct billing address on file with your credit card provider must be provided when your order is placed. Providing an incorrect billing address may result in a delay with your order.

PayPal and Venmo

PayPal and Venmo payments are offered for most orders. If your order is eligible for either of these payment methods, they will be offered in the Payment Option step of the checkout. PayPal and Venmo payments are processed immediately.

Please note that the confirmed address on your PayPal/Venmo account is required to match the shipping address submitted on your order.

Afterpay

Afterpay is a service that allows you to make purchases now and pay for them in four payments made every 2 weeks without any interest. For more information, view Afterpay Information.

Gift Cards

You may redeem up to 10 Skate Warehouse gift cards per order. Gift cards can be redeemed on the Payment Method page during checkout.

Skate Warehouse Gift Cards cannot be used to purchase additional Skate Warehouse Gift Cards.

Customer Protection

Skate Warehouse makes customer security a top priority. All pages requesting personal and payment information during the checkout process provide encrypted data transmission. This security is denoted in the web address beginning with "https".

A valid phone number and verifiable billing and shipping addresses are required with each order. We may call to verify the billing and shipping information for any order. At our discretion, we may require an order only be shipped to the billing address associated with the payment method. In such a situation, you will be contacted to determine how you would like to proceed with the order.

Skate Warehouse reserves the right to refuse service or cancel orders at its sole discretion.

Taxes, Duties & Fees

All domestic orders (within the U.S.) are charged taxes based on the delivery address provided on the order, no additional taxes, duties or fees will be required at the time of delivery. International orders are not charged U.S. taxes, but may be subject to additional customs, handling fees duties and taxes charged by the shipping company and/or local government at the time of delivery. For more information visit International Orders.

Guarantees

Skate Warehouse guarantees on time and accurate orders. Orders may be place via our secure online ordering system or over the phone.

Accurate Orders Guarantee

Skate Warehouse stands behind the authenticity of everything we sell. All of our products are brand new, first quality, and guaranteed to be authentic.

To ensure that our items are authentic, we work directly and exclusively with representatives of the brands we carry. We inspect products when they arrive in our warehouse and we stand behind every sale. If you are concerned about the authenticity or quality of an item you received from us, simply Contact Us and we will promptly provide a solution.

Exclusions

Discounts may not be applicable to restricted sale items, promo items, gift cards, taxes, shipping, and similar charges. Only one coupon, offer, discount, or promotion is allowed per item.

Products subject to manufacturer-imposed advertising restrictions are not eligible for discounts.

Additional restrictions may apply.

Product Availability

All items on our site are in stock unless otherwise noted during the ordering process. Our site shows real time inventory so you can always see the most accurate availability for products.

Backorders

Items that are backordered will be indicated with an orange outline on the selection box along with a message indicating when the item is expected to be available to ship. By placing an order for one of these items, you are reserving the item from our next available shipment. Backorder dates are estimated and are subject to change.

Warranties & Defects

All of the items we sell are covered under any applicable vendor warranties offered by the manufacturer.

Please contact us about return procedures for any product you deem to be defective.

All defective merchandise is subject to inspection to determine if the issue is a result of a manufacturer's defect, normal wear and tear, or misuse.

Frequent Questions

Skate Warehouse aims to provide you with your perfect skateboard, right out of the box. We offer free, in-house assembly and grip tape application services with the purchase of a new deck or complete skateboard. As these services are done prior to shipment, it makes it very difficult to alter or cancel an order once it is placed. Should you need to cancel your order before it is shipped, we will do our best to accommodate your request; however, there will be a re-stocking fee deducted from your refund. The fee is $5.00 for a cancelled grip tape applied order, and $20.00 for an assembled skateboard order. Unfortunately, if the order has already been shipped from our facility at the time of the cancellation request, we will be unable to offer a refund. Custom assembled skateboards cannot be returned.

Top stains, and occasionally background stains as well, will vary. The wood used by the manufactures to produce the ply is sourced from various locations, and will react differently to the varnish. Unfortunately, the final color result cannot be predicted, nor manipulated so skate companies are unable to anticipate what color selection they will receive. Since the stain colors are unpredictable, we are only able to image one sample deck from stock. This is used as the image on our site. That being said, the color shown online will not always be the color received. For this reason, disclaimers are included in the product description of every deck.

You are welcome to return or exchange any items purchased from Skate Warehouse for up to 60 days from the time of purchase. The products must be returned in the same condition they were received in. Clothing must be unworn and in the original packaging. Shoes must be unworn and in the original manufacturer's box. Certain items, such as custom-built skateboards and decks with grip tape applied are not eligible for return. Skate Warehouse will refund the product cost only. All shipping fees and taxes incurred will be your responsibility.

Unfortunately, high heat, quick strike, and limited release products are final sale and cannot be returned for a refund, store credit, or an exchange. These products include but are not limited to:

Nike SB Dunk shoes
Nike SB Air Jordan shoes
Blind Bag products

We are not currently offering sponsorships.

No, we are strictly a retail shop. We sell all of our products for personal/individual use only. Orders that exceed our limits will be adjusted and Customer Service will contact you to discuss further. Continuous abuse of this policy may result in the loss of your privilege to order from Skate Warehouse in the future.

We definitely can! Please mail us a self-addressed, stamped envelope*. Once we receive your envelope, we will stuff it full of stickers and mail it back to you!

*This means you need to put an envelope with one or two stamps and your address on it into another envelope.

Send your envelopes to:

Skate Warehouse
181 Suburban Road
San Luis Obispo, Ca, 93401